1. Information We Collect

We may collect the following types of information:

Personal Information

When you interact with our website or contact us, you may voluntarily provide:

• Full Name
• Email Address
• Phone Number
• Physical Address (where applicable)
• National ID/Passport Number (only when necessary during property transactions)
• Payment information (where applicable)
• Any other information you choose to provide through our forms or communications.

Non-Personal Information

We may automatically collect:

• IP Address
• Browser type and version
• Device information
• Operating system
• Website pages visited
• Date and time of your visit
• Referral source
• Cookies and analytics data

2. How We Use Your Information

We use your information to:

• Respond to your enquiries and requests.
• Schedule and confirm site visits.
• Process land purchase enquiries.
• Provide customer support.
• Send property updates, promotions, and investment opportunities (where you have consented).
• Improve our website, products, and services.
• Maintain website security and prevent fraud.
• Comply with legal and regulatory obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website performance.
• Remember your preferences.
• Understand visitor behaviour.
• Measure marketing campaign effectiveness.
• Provide a better browsing experience.

You can disable cookies through your browser settings, although some features of the website may not function properly.

4. Marketing Communications

With your permission, we may send:

• New property launch announcements
• Investment opportunities
• Company news
• Promotional offers
• Event invitations
• Market insights

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

However, we may share your information with trusted third parties where necessary, including:

• Licensed land surveyors
• Legal professionals
• Financial institutions
• Government agencies (where legally required)
• Payment service providers
• Technology and website service providers
• Marketing service providers acting on our behalf

All third parties are expected to protect your information and use it only for legitimate business purposes.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services.
• Fulfil contractual obligations.
• Meet legal and regulatory requirements.
• Resolve disputes.
• Enforce our agreements.

When information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where applicable.
• Object to or restrict certain processing activities.
• Withdraw consent for marketing communications.
• Request a copy of the personal information you have provided.

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Websites

Our website may contain links to external websites for your convenience. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take appropriate steps to delete it.

11. Compliance with Kenyan Law

Chosen Soil Limited is committed to handling personal information responsibly and in accordance with applicable privacy and data protection laws, including the Kenya Data Protection Act, 2019, where applicable.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. Any updates will be posted on this page together with the revised effective date.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we process your personal information, please contact us.

Chosen Soil Limited

Email: [email protected]

Phone: +254 711 97 97 97

Website: www.chosensoil.co.ke

We are committed to protecting your privacy and ensuring your personal information is handled with transparency, integrity, and care.